Your Local Butchers
At Flock & Herd we feel that everyone should have a great experience every time
Started in 2012 Flock & Herd is a family owned business, we pride ourselves on finding the best farms and suppliers to bring customers and restaurants the very best meat from British farms.
We are a living wage employer and have always endeavoured to recruit from the local area and promote from within. Several of our staff who have been with the company for eight or nine years started by sweeping the floors on a Saturday before doing their apprenticeship and becoming the top notch butchers they are today
We’re really proud of our produce especially our award winning sausages and bacon
Some of Our Values
We are committed to trying to move forward in a sustainable way and to maintain some good business practices.
We’re aware that its difficult to get everything right and that there’s always more to learn and ways to improve but we have made steps in the last few years to become more sustainable as a business and to make sure we hold ourselves to high business practice standards.
Some of this includes being a verified living wage employer, signing up to the quick payment initiative so that we make sure that all of our suppliers are paid promptly and can run their businesses in a way where they know when money will arrive.
Alongside this we brought in an environmental auditing team last year to look through the business and help us to transition in to a net zero company within the next ten years.
Our Commitment to Customers
At Flock and Herd, every team member is responsible for upholding this approach.
We aim not only to meet customer expectations but to exceed them, turning every interaction into an opportunity to build lasting relationships.
Our customers are important and we want them to know and feel that.
We treat everyone as an individual, with different needs and concerns and we always try our very best to help.
This means we will ….
• listen carefully
• be polite and respectful with a positive attitude
• check our understanding
· offer personalised recommendations
• take responsibility
• use our knowledge
• set realistic expectations
• be open and transparent
• work hard to solve problems
• communicate clearly
• keep promises, and
• learn from mistakes
In turn, we expect our customers to treat our staff with respect, and to recognise
that our staff will be trying hard to work with them.
There may be times where our service and the customer experience falls short
of what we hope, and we encourage customers to tell us about ways in which
we can improve.
We will try hard to check with our customers regularly about how well we are
achieving our commitment.